Platinum Support Plan

Titan User Support's Platinum and Titanium support packages offer you services designed to ensure the fastest possible time to resolution.

• Annual Subscription
• Unlimited email and phone support (8am - 6pm PST, Mon - Fri)*
• 2 support contacts
• Response within 1/2 business day
• Questions limited to standard Titan distribution modules and configuration files

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*Holidays excluded. Holidays occuring mid-week are managed at off-hours support level.
†One hour response from 8am-6pm Pacific Time Mon-Fri. On-call response off-hours.